At Dansko Shop, we engineer our professional footwear for reliability, support, and all-day comfort. We stand behind our products with the same commitment to excellence that defines your demanding profession. This policy is designed for your convenience and clarity, ensuring you can focus on what matters most—your work.

Shipping Information

We are proud to serve a global community of dedicated professionals. Please review our shipping options and timelines below.

Order Processing

All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two reliable shipping methods to meet your needs:

  • Standard Shipping (Fee: $12.95)
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment.
    • Ideal for when you need your professional footwear in a predictable timeframe.
  • Free Shipping
    • Available for: Orders of $50 or more.
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment.
    • A cost-effective option for planned purchases.

Please Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship globally, excluding some remote areas in Asia.

Returns & Exchanges Policy

Your satisfaction is our priority. Our straightforward process ensures a smooth experience if your purchase doesn’t meet your expectations.

1. Eligibility & Timeframe

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Unworn & Unused: Items must be in original, unworn condition with no signs of wear, scuffs, or dirt.
  • Original Packaging: All original tags, boxes, and packaging materials must be included.
  • Proof of Purchase: Your order number or receipt is required.

⚠️ Non-Returnable Items

To ensure the safety and integrity of products for all our valued professionals, the following items cannot be returned or exchanged for hygiene and safety reasons:

  • Easy Clean footwear that has been washed or treated after delivery.
  • Culinary Shoes or any For Work footwear showing signs of professional use (e.g., kitchen marks, medical settings exposure).
  • Any item from By Profession collections (Nurse/Healthcare, Culinary, etc.) where the sanitary lining or specialized material has been compromised.
  • Customized or specially ordered items noted at the time of purchase.

This policy is strictly enforced to protect our community of healthcare, culinary, and trade professionals.

2. Step-by-Step Return/Exchange Process

1 Initiate Your Request
Contact our customer care team within 15 days of delivery at [email protected]. Use the email template provided below for clarity.
2 Receive Authorization
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions.
3 Package Your Item
Securely pack the item in its original box, then place it in a shipping box. Include a copy of your receipt or order confirmation.
4 Ship Your Return
Send the package to our fulfillment center at:
Dansko Shop Returns
1848 Burnside Court
Phoenix, AZ 85003 USA
We strongly recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
5 Processing & Inspection
Once received, our team will inspect the item within 3-5 business days and notify you of the status via email.

3. Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to expedite your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Dansko Shop Customer Care Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Your Order Number] Purchase Date: [Date] Item(s) for Return/Exchange:
– [Product Name, Size, Color] – [Additional item if applicable]
Reason for Return/Exchange: [e.g., Size issue, Style preference, etc.]
I confirm that the item(s) are unworn, unused, and in original packaging with all tags attached.

Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number – Optional]

4. Refunds, Credits & Exchanges

Upon approval of your return:

  • Processing Time: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
  • Refund Method: Funds will be returned to your original payment method:
    • Visa
    • MasterCard
    • JCB
    • PayPal
    Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your bank.
  • Exchanges: For size or style exchanges, we will ship the replacement item once the return is approved. Standard or free shipping (based on order value) will apply to the new shipment.
  • Non-Refundable: Original shipping fees are non-refundable unless the return is due to our error.

Special Consideration for Professionals

For items from our specialized collections (By Profession, Culinary Shoes, Nurse/Healthcare Shoes), we generally recommend exchanges rather than returns to ensure you get the proper fit and support for your specific professional needs. Our team can provide expert sizing advice tailored to your profession.

Need Assistance?

Our dedicated customer care team, trusted by healthcare, culinary, and trade professionals worldwide, is here to help.

Email: [email protected]
Address: 1848 Burnside Court, Phoenix, AZ 85003 USA
Hours: Monday-Friday, 9 AM – 5 PM MST
We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Dansko Shop. We are honored to support your journey with durable, comfortable footwear designed for professionals who demand the best—both in product and service.