At Dansko Shop, we engineer our professional footwear for reliability, support, and all-day comfort. We stand behind our products with the same commitment to excellence. If your purchase doesn’t meet your expectations, our straightforward returns and exchanges process is designed for your convenience—just as our clogs, boots, and healthcare shoes are designed for your demanding days.

We serve a global community of dedicated professionals, and your satisfaction is our priority.

1. Return & Exchange Eligibility

You may return or exchange most items within 15 days of receiving your order, provided they meet the following conditions:

  • Unworn & Unused: Items must be in original, unworn condition with no signs of wear, scuffs, or dirt.
  • Original Packaging: All original tags, boxes, and packaging materials must be included.
  • Proof of Purchase: Your order number or receipt is required.
  • Global Coverage: Returns are accepted from all served regions (excluding some remote areas in Asia).

⚠️ Non-Returnable Items

Based on our product categories and professional use cases, the following items cannot be returned or exchanged for hygiene and safety reasons:

  • Easy Clean footwear that has been washed or treated after delivery.
  • Culinary Shoes or any For Work footwear showing signs of professional use (kitchen marks, medical settings exposure).
  • Any item from By Profession collections (Nurse/Healthcare, Culinary, etc.) where the sanitary lining or specialized material has been compromised.
  • Customized or specially ordered items noted at time of purchase.

This policy ensures the safety and integrity of products for all our valued professionals.

2. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our customer care team within 15 days of delivery at [email protected]. Use the email template below for clarity.
  2. Receive Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original box, then place it in a shipping box. Include a copy of your receipt/order confirmation.
  4. Ship Your Return: Send the package to our fulfillment center at:
    Dansko Shop Returns
    1848 Burnside Court
    Phoenix, AZ 85003 USA
    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.
  5. Processing: Once received, our team will inspect the item within 3-5 business days and notify you of the status.

3. Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to expedite your request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dansko Shop Customer Care Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Purchase Date: [Date] Item(s) for Return/Exchange: – [Product Name, Size, Color] – [Additional item if applicable] Reason for Return/Exchange: [e.g., Size issue, Style preference, etc.] I confirm that the item(s) are unworn, unused, and in original packaging with all tags attached. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Shipping Address] [Your Email Address] [Your Phone Number – Optional]

4. Refunds & Credits

Upon approval of your return:

  • Processing Time: Refunds are processed within 5-10 business days after we receive and inspect the returned item.
  • Refund Method: Funds will be returned to your original payment method: Visa MasterCard JCB PayPal
    Credit card refunds may take 5-10 additional business days to appear on your statement, depending on your bank.
  • Exchanges: For size or style exchanges, we will ship the replacement item once the return is approved. Standard or free shipping (based on order value) will apply to the new shipment.
  • Non-Refundable: Original shipping fees are non-refundable unless the return is due to our error.

5. Exchange-Only Items & Special Considerations

For items from our specialized collections (By Profession, Culinary Shoes, Nurse/Healthcare Shoes), we generally recommend exchanges rather than returns to ensure you get the proper fit and support for your professional needs. Our team can provide expert sizing advice for your specific profession.

Need Assistance?

Our dedicated customer care team, trusted by healthcare, culinary, and trade professionals worldwide, is here to help.

Email: [email protected]
Address: 1848 Burnside Court, Phoenix, AZ 85003 USA
Hours: Monday-Friday, 9 AM – 5 PM MST

We aim to respond to all inquiries within 1-2 business days.

Thank you for choosing Dansko Shop. We are honored to support your journey with durable, comfortable footwear designed for professionals who demand the best—both in product and service.