FAQ

A: Our footwear is engineered for professionals and active individuals who demand all-day comfort and durability. Key features include superior arch support, lightweight designs, easy-clean materials, and styles built to withstand demanding environments—from hospital wards to culinary kitchens and beyond.

A: Our Nurse / Healthcare Shoes, Clogs, and Easy Clean collections are specifically designed for healthcare professionals. They offer slip-resistant soles, supportive footbeds for long shifts, and materials that can be quickly wiped clean.

A: Yes! Explore our Men category for professional and casual styles designed with the same commitment to comfort and durability. We offer clogs, loafers, and boots suited for various professions.

A: We recommend consulting the specific size chart provided on each product page. Our footwear is built for a precise, supportive fit. If you’re between sizes or have specific fit concerns, consider sizing up for comfort with thicker socks.

A: For your convenience and security, we accept Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and secure.

A: We proudly offer global delivery to most countries! Please note, delivery to some parts of Asia and select remote regions may be unavailable or delayed. All international orders are shipped from our Phoenix, AZ hub. Important: Customs duties, taxes, or import fees are not included in your item or shipping cost. These charges are the responsibility of the recipient and are determined by your local customs office upon arrival.

A: Order changes or cancellations must be requested before your order has been processed and shipped (within 1-2 business days). Please contact us immediately at [email protected] with your order number.

A: We offer two reliable, transparent shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal for a balance of speed and economy.

2. Free Shipping (Orders over $50): Via EMS. Delivery in 15-25 business days after dispatch. Our most popular option for thoughtful planners.

A: All orders are processed and dispatched from our facility within 1-2 business days (excluding weekends and holidays). You will receive a shipment confirmation email with tracking information once it’s on its way.

A: Absolutely. Once your order is dispatched, you will receive a tracking number via email to monitor your package every step of the way to your doorstep.

A: While rare, we are here to help. Please contact our support team at [email protected] within 30 days of the estimated delivery date. We will work directly with the carrier to resolve the issue and ensure you receive your Dansko footwear.

A: We stand by the quality of every pair. If your footwear isn’t the perfect fit for your journey, you have 15 days from the date of receipt to initiate a return for a refund or exchange. Items must be in unworn, original condition with all packaging.

A: Please visit our dedicated Returns & Exchanges page for full details, instructions, and to start the process. For personalized assistance, you can email us at [email protected].

A: For health and safety reasons, footwear that shows signs of wear, is damaged, or is not in its original saleable condition cannot be accepted. Please try on shoes on a clean, indoor surface.

A: Our commitment is to durability and quality. While we don’t have a formal long-term warranty, we encourage you to review our return policy above. We design our footwear to be reliable tools for your daily journey.